FAQs

Feel free to contact me by email, phone, text, or Instagram—whichever suits you best. If you can, please share a few details about yourself, your situation, and what you’d like help decluttering or organising.

From there, we’ll arrange a video or phone consultation (about 20–30 minutes). During this chat, we’ll talk through the challenges you’re facing, explore your goals, and I’ll share my suggestions for moving forward.

At the end of our call, we’ll decide whether we'd like to work together and if a home consultation is necessary. Often, the next step is for you to send photos or videos of the space before booking a session.

After our consultation, I’ll email you a summary, including costs and terms and conditions. To secure your booking, I request either a deposit or full payment depending on the package.

If you’re short on time or energy, you may prefer to leave me to get on with the work independently. This approach works well for organising and unpacking projects.

However, if decluttering is involved, you’ll need to be available to make decisions about what to keep or let go. I can often do some pre-sorting and check in with you throughout the day if you’re busy.

If you’re working to a budget, we can collaborate to complete the project more efficiently, and I’ll guide you on tasks you can tackle yourself. There are many flexible options—we’ll discuss what suits you best during your consultation.

Absolutely not. I’ll guide you, keep you focused, and ask questions about your items, but the decision is always yours. Often, we’ll create a keep, let go, and maybe pile. We can revisit the maybe pile at the end of the session or later on.

I’ll visit your home so you can show me your main challenges. I’ll ask questions to understand how your space functions and what you’d like to achieve. Together, we’ll set goals and create an action plan to get your home where you want it to be.

No need—please let me see your home as it normally is. That way, I can get an accurate picture of what’s working and what isn’t. Before an organising session, I may suggest a few preparations to help us make the most of our time together.

Generally, it’s best for me to see what you already have before purchasing new organising products. However, in some areas organising products can be very helpful.

We’ll discuss this during your consultation, and I’ll recommend products as needed. If you’d like, I can bring a selection and recharge you at cost price plus 10% (to cover time and expenses).

I get asked this all the time, and I completely understand that it can feel daunting to invite someone into your home. But truly, I don’t judge—I see your space as an exciting puzzle to solve. I look at what’s working, what isn’t, and how we can improve it together.

Before any in-person visit, we’ll have a video or phone consultation so you feel comfortable with me coming into your home.

That’s completely normal, and you’re not alone. It often feels overwhelming before you start, but I promise it won’t be as bad as you imagine. We’ll go at your pace, and as you see progress, any fears will quickly fade.

If you’d like more reassurance, you can read some kind words from my clients [here].

Absolutely. When we work together, I provide a safe, respectful environment. I value and respect diversity in all forms, without discrimination relating to race, religion, sexuality, gender, age, culture, disability, or socio-economic status. This is central to my personal values and the APDO Code of Ethics.

Yes. I have completed Hoarding Awareness Training with Hoarding Disorders UK (2021). It’s important that you—or your loved one—are ready and willing to take action and let go of items.

Absolutely. I have completed specialist training with Sarah Bickers, an expert in this field, to learn tried-and-tested organising techniques that support clients with ADHD. Together, we’ll find systems that suit you and your lifestyle. I also have experience working with many neurodivergent clients, each with unique needs.

Every project is different. The time-frame depends on factors such as how quickly decisions can be made, how accessible the space is, and whether we’re working together or I’m working independently.

We’ll discuss all of this during your consultation.

I travel up to 30 minutes or 12 miles from my base. For locations beyond this, an additional fee applies: 50% of my hourly rate plus mileage over 12 miles, charged at 45p per mile.

I can take up to two large bin bags of charity donations at no extra cost. If you’d like me to remove a full car load of donations, there is a £20 charge. Please note I’m unable to dispose of rubbish.

Feel free to call or message me on 07849 380 786, email iorganisemcr@outlook.com, or complete an enquiry form [here]. We can then arrange a time to talk—or if you prefer, we can communicate by message instead.

I look forward to hearing from you soon!

Christal x